Greenwood Hall for the Chronicle of Higher Education
Rick Hernandez is a Lead for the Troy University unit at the Greenwood Hall call center in Bryan, Texas. Hernandez has been with the company since 2007.
Greenwood Hall is a co-sourcing call center for several universities and non-profits around the country. Students, donors, and customers are unaware they are speaking with a third-party call-center employee instead of a college or non-profit employee. Greenwood Hall employs over 100 at its Bryan location and handles calls for seven universities.