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Greenwood Hall for the Chronicle of Higher Education

"August is like our Superbowl," says Rick Hernandez of the busy time before fall semester. Hernandez, center, leads a training session of Troy University financial aid policies at Greenwood Hall in Bryan, Texas on Thursday, August 2, 2012. The University has campuses in 16 states and uses Greenwood Hall to handle their student inquiries about registration, financial aid, and other university matters.

Hernandez spent several hours cross-training employees that handle calls for Cappella University to help with the increased call volume for Troy.

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"August is like our Superbowl," says Rick Hernandez of the busy time before fall semester. Hernandez, center, leads a training session of Troy University financial aid policies at Greenwood Hall in Bryan, Texas on Thursday, August 2, 2012. The University has campuses in 16 states and uses Greenwood Hall to handle their student inquiries about registration, financial aid, and other university matters. <br />
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Hernandez spent several hours cross-training employees that handle calls for Cappella University to help with the increased call volume for Troy.