Greenwood Hall for the Chronicle of Higher Education
Adrienne Martin, a customer service agent, advises a student of their financial aid status for Troy University from the Greenwood Hall call center in Bryan, Texas.
Greenwood Hall is a co-sourcing call center for several universities and non-profits around the country. Students, donors, and customers are unaware they are speaking with a third-party call-center employee instead of a college or non-profit employee. Greenwood Hall employs over 100 at its Bryan location and handles calls for seven universities.