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Greenwood Hall for the Chronicle of Higher Education

Adrienne Martin, a customer service agent, advises a student of their financial aid status for Troy University from the Greenwood Hall call center in Bryan, Texas.

Greenwood Hall is a co-sourcing call center for several universities and non-profits around the country. Students, donors, and customers are unaware they are speaking with a third-party call-center employee instead of a college or non-profit employee. Greenwood Hall employs over 100 at its Bryan location and handles calls for seven universities.

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Adrienne Martin, a customer service agent, advises a student of their financial aid status for Troy University from the Greenwood Hall call center in Bryan, Texas. <br />
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Greenwood Hall is a co-sourcing call center for several universities and non-profits around the country. Students, donors, and customers are unaware they are speaking with a third-party call-center employee instead of a college or non-profit employee. Greenwood Hall employs over 100 at its Bryan location and handles calls for seven universities.